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Auckland Flower Delivery Van

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Frequently Asked Questions

 

What is your freshness guarantee? 

We guarantee to use the freshest available seasonal flowers and quality product in all our bouquets and flower arrangements. We only make to order, and we source flowers 3 times per week from flower markets and local growers. As a family owned and operated business, we understand the importance of a happy customer.  On average, most cut flowers should last between 5 and 10 days depending on flower type. We aim to send certain types of flowers in as tight bud as possible to ensure maximum vase-life and enjoyment for the recipient as they watch the buds unfold.  

If you are unsatisfied with your flowers after following our simple care instructions, please contact us as soon as possible.

 

Will my flowers look exactly as pictured?

We aim to create flowers as close as possible to what you see in the picture, working within nature’s parameters as to what is seasonally available. Flower content may vary, but we aim to preserve the ‘look and feel’ as much as possible and the value is always equivalent. For flower longevity, we aim to include as many tight buds as possible (particularly with lillies). Often our pictured bouquet or arrangement is an indication of what the gift will look like as the flower buds open.

If you select a 'Florist Choice' bouquet, vase, or arrangement, our florists will choose the best in-season flowers available for your order. A 'bright mix' could be tones of reds, yellows, oranges and hot pinks, whilst a 'pastel mix' would be soft tones of whites, creams, soft pinks, lemons or apricots.

Have specific colours or flower types in mind? Please note your requests in the ‘special instructions’ field when placing your order online, or contact us first to discuss your wishes and check flower availability.

Please note that if you add a vase to your bouquet order, our florists will arrange the flowers into the vase and it will be carefully delivered like this by our special floral couriers.

 

What is an E-Guarantee?

An "E-Guarantee" is a digital photo of the actual bouquet or gift sent out on your order, which is emailed to you once the gift has been dispatched. This guarantees that your gift is as you have ordered and meets our high standards. E-Guarantees are sent on all online orders, unless you have specified otherwise, or in the instance that the gift is being delivered to you personally. If a photo has not arrived on your order, please check your inbox, spam box and if it is still not locatable, let us know.

 

Can I send a card and personalised message with my order?

Yes, absolutely. At the online check out you will be able to add a personalised message (up to 900 characters) to go alongside your order. The message will be printed as you have written, on our gorgeous complimentary Roses Are Red message cards. Alternatively you can purchase a deluxe gift card which our team will carefully hand-write your message onto.  

 

Can I order flowers in advance? 

Yes of course! Simply select your desired delivery date at the checkout and leave the rest to us. Our friendly and reliable delivery team will keep track of your order so it arrives on time. 

 

Can I make changes to an order?

Provided your order is not already dispatched and onboard with our courier, we are happy to make any necessary changes to your order where possible. This includes changes to card messages, address and delivery instructions.

 

Can I cancel an order?

Unfortunately, we are unable to cancel orders that are already prepared or out for delivery. As per our order terms and conditions, we will refund orders less 5% for processing fees. Refunds are processed through our payments provider, back to the card that was used for the transaction. For more information on cancellations, see here

 

How do I know if my order has been confirmed?

When you place an order with us, you will receive an email order confirmation, to the provided email address. This order confirmation is also your tax invoice/gst receipt. Haven’t received an email? Check your spam/junk folder, and then call us if you need to confirm whether we have received an order from you. 

 

What days do you deliver?

Roses Are Red delivers in the Auckland, Franklin and Northern Waikato regions from Monday to Saturday. Orders for Saturday delivery must be received before 2pm on the Friday. Please see our delivery information page for more information.

 

Where do your flowers come from?
The majority of our flowers are sourced from the specialty flower markets here in Auckland (we get up early, so you don't have to!) and from the many commercial scale flower growers in our area. Our premium roses are sourced from Colombia as they are renowned for growing beautiful large roses that are long-lasting. We source a small number of other specialty flowers from international growers.

 

Where can I find out more about deliveries?
All of our delivery info is contained within our delivery page here. This includes delivery timings, deliveries within our standard area network and those which are outer or rural areas and will incur a delivery surcharge. 

 

How reliable is delivery?
We guarantee quoted delivery times.  In the event that your order is late after we have confirmed a specific delivery time, please contact us. If the suburb says 'Late PM Only' we are not able to deliver to schools or business addresses in this area. 'Late PM Only' deliveries are typically made between 5pm - 7pm.

 

Can I send gifts to two different locations at once?
No, you must go through the cart process again to place an order for delivery somewhere else.

 

Can I pay by Internet banking?
Yes you can. Simply contact us to arrange.  Ensure you send us the confirmation from your bank that you have made payment as we can not dispatch without either receiving that or the payment itself.

 

If I am ordering from overseas, how much will my local account be billed?
All the prices on our website are in New Zealand dollars. You can check the conversation rate to your local currency using the currency exchange website XE.com.

 

Can I send an anonymous gift or do you reveal senders details?
When you send a delivery with us, the only details on the gift card is the Recipients address and the card message you choose to put on the gift, therefore if you choose to make the gift anonymous it will be. Even if the Recipient phones us to find out who the sender of the gift is, we will not reveal this as we are bound by the Privacy Act to keep all customers information confidential.

 

Any other questions?  Just contact us and we'll get straight back to you!