Frequently Asked Questions

 

What is the difference between a posy and a bouquet?
The difference between a bouquet and a posy is that a posy (sometimes known as a "Tussy Mussy") is shorter stemmed and more compact, whereas a bouquet is longer stemmed and more loose in construction.  Therefore, a bouquet is generally larger than a posy.  View our bouquets and posy options.

 

What if I want flowers that are not pictured on your site?
We are in constant contact with local growers and are always happy to source special flowers for you.  The more notice given of a special order the easier it will be for us to find unusual/special flowers.  Contact us to arrange for a quote of your special request.

 

Will it be exactly like the picture on the website?
A. If you choose to order the same value as the “as pictured” we will do our best to make the flowers as close to the picture as possible.  However, due to seasonal variation of flowers, sometimes we may need to substitute with a similar style of flower if the pictured is not available.  If you choose to spend a smaller value bouquet than the picture, we will create a gift in similar style using the value you have spent.  If lilies and roses are used in the arrangement or bouquet that you choose, they will be sent out in tight bloom wherever possible.

 

Flowers are pretty cheap at the Warehouse and supermarket. Why buy flowers from Roses Are Red?
In short, you get what you pay for.  We buy premium flowers from the flower markets that come with our 7 day full replacement guarantee.  This is often not the case when you purchase budget flowers from other places.

 

What does “from” and “as pictured” prices mean?
The “as pictured” price is the cost to create a gift exactly like the picture.  The “from” price is the cost to create something in a similar style; but obviously the more you reduce the value from the “as pictured” the more petite and less flowers it will have in it.

 

What does "bright" mix and "pastel" mix mean?
"Bright" mix includes bright and bold colours including red, yellow and orange.  A "pastel" mix includes soft and pale tones in light pink, cream and white.  If you are after a specific mix of colours, please let us know when you place you order.

 

Do you wrap your flowers before sending out?
All of our website products in Auckland, unless specified, are delivered as you see them on the website, as we use a very careful courier company who was created specifically for transporting our flowers and plants.  We find that the presentation cellophane and ribbons often cause damage to the plant when wrapping them (their tendrils don’t often want to conform) and are more often than not thrown away immediately, meaning more waste for the environment.  We trust that it will get there in perfect condition, but if this does not happen, please let us know ASAP after delivery.

 

Where do your flowers come from?
All of our flowers except red roses are sourced from NZ locally, either at the flower market or growers in our region.

 

Where can I find out more about deliveries?
All of our delivery info is contained within our delivery page here

 

Can you deliver to a rural address?
We can deliver rural deliveries in Auckland, but it costs a slight surcharge to get it there.  We no longer do rural deliveries outside of Auckland, due to the time delays and damage encountered when we did do them.

 

How reliable is delivery?
We guarantee quoted delivery times.  In the event that your order is late after we have confirmed a specific delivery time, please contact us.

 

Can I send gifts to two different locations at once?
No, you must go through the cart process again to place an order for delivery somewhere else.

 

Do you do free delivery?
Yes, delivery in Auckland (non rural areas) is free.  To get it to other destinations, there is a small surcharge. More info on this here.

 

Can I pay with Eftpos?
Unfortunately, no.  You can make payments by credit card, through paypal or pay cash/eftpos in store on collection.

 

Can I pay with Bartercard?
Unfortunately we no longer accept Bartercard as a payment option.

 

Can I pay by Internet banking?
Yes you can. Simply contact us to arrange.  Ensure you send us the confirmation from your bank that you have made payment as we can not dispatch without either receiving that or the payment itself.

 

If I am ordering from overseas, how much will my local account be billed?
All the prices on our website are in New Zealand dollars. You can check the conversation rate to your local currency using the currency exchange website XE.com.

 

Can I send an anonymous gift or do you reveal senders details?
When you send a delivery with us, the only details on the gift card is the Recipients address and the card message you choose to put on the gift, therefore if you choose to make the gift anonymous it will be. Even if the Recipient phones us to find out who the sender of the gift is, we will not reveal this as we are bound by the Privacy Act to keep all customers information confidential.

 

If I want to send a message along with my order - how does it all work?
Simply let us know when you make your order and we will be happy to include a special message from you to the recipient of your order. We provide a standard Roses Are Red gift card with every delivery. If you order a special gift card, this message gets written in that card.

 

What is an E-Guarantee?
An "E-Guarantee" is a digital photo of the actual bouquet or gift sent out on your order, which is emailed to you once the gift has been dispatched. This guarantees that your gift is as you have ordered and meets our high standards. E-Guarantees are sent on all online orders, unless you have specified otherwise, or in the instance that the gift is being delivered to you personally. If a photo has not arrived on your order, please check your inbox, spam box and if it is still not locatable, let us know.

 

Any other questions?  Just contact us and we'll get straight back to you!