What if I have to get something there by a specific time?
If you have a special timing request, please let us know at the time of ordering and we'll let you know what's possible. If you want to confirm in advance of ordering, just email/text us on (021) 527 310 for a quick answer.
What happens if no one is home?
What happens when a delivery goes to a work address?
Our couriers only make one attempt at delivery. If the Recipient is not able to receive them personally, they will be left in the care of the Receptionist or colleague who accepts them. We are not able to guarantee personal delivery as business locations do not allow couriers throughout premises in most instances.
What happens if the delivery fails?
If it eventuates that the delivery address you have given us is incorrect or no longer applies, a $15 re-delivery fee will be payable prior to your flowers being redirected. This will also apply if the couriers cannot gain access to a property due to security gates or inaccessible apartments.
The flowers have to go to a new address. When will they get there?
If the new address is within that drivers coverage region, it will go the same day. However, if the new address is in an area where the driver does not cover, it may only be able to be delivered the following day. We will keep you updated what's possible.
Who does your deliveries?
We use 3 different specialist flower couriers to service Auckland and Franklin areas. Currently, they do not offer track-and-trace services, but if you have an urgent query about the location of your delivery, get in touch and we can contact them for an ETA.
Can your delivery man sing them happy birthday?
Unfortunately, our couriers are so focused on getting everyones flowers there as early as possible, we're not able to ask them to do anything other than that. Although, many have tried!
Please contact us if you have any queries.