Delivery Info

We offer a free delivery service throughout most of the wider Auckland region.
See the detailed list of Auckland and Franklin suburbs and where surcharges apply - you'll find most of our city is covered by our free delivery service. 

Our cut-off time for same-day delivery is 2pm. Orders for delivery to business addresses and schools must be placed before 10am on the day of delivery to ensure same-day delivery within business and school hours. With a little notice, there's not much we can't do, so if you have a special request simply order online and put the details in the special instructions, or contact us by text or phone.

 

When you order on our website, select the suburb as stated on Google and it will validate whether any surcharges apply. For rural outer suburbs where it says 'Late PM Only', we can not guarantee a by 3pm or 5pm delivery.

Click & Collect

Collection is available via our Drury studio and all items advertised on our website are available. All flowers are made-to-order and collection is by appointment only. Call us to place an order for collection, or place your order online, selecting 'Pick Up' as the delivery suburb.

Delivering To Nursing Homes & Hospitals
Roses Are Red delivers to nursing homes and hospitals throughout the wider Auckland area. To ensure prompt delivery, please provide as much information as possible in regards to the ward/room.
Please note: In many instances, as per hospital/nursing home guidelines, deliveries must be left with reception. If reception has accepted your delivery, it is at their discretion to ensure your order reaches the recipient.


Further Assistance With Your Flower Delivery
Do not hesitate to contact us should you have any concerns or questions regarding your order or are unsure how to purchase online. Our friendly Team will be more than happy to assist with your enquiry.

How We Deliver - Conditions Of Delivery

To ensure your delivery gets to the right person ensure the delivery address and contact number for the recipient are complete and correct. If no one answers the door to receive the delivery, our driver will leave the gift at the front door, or in a safe place out of the weather. If a valid mobile is placed on the order, the recipient will receive a text notification to let them know they have a delivery at the door.

For secure apartment buildings, couriers will try to leave the delivery outside the apartment door. If unable to gain access, they may need to leave the delivery in the foyer or mail room.

You can use the 'Special Instructions' field in the online checkout process, to give specifics about where flowers can be left safely if the recipient may be unavailable, or any information regarding security gates and access. Please note - our drivers may call the recipient if they are experiencing difficulties accessing the premises. If we are unable to deliver your order to factors outside the courier's control, a minimum re-delivery charge of $15 will apply.


Incorrect Delivery Address
Roses Are Red is not responsible if an incorrect address is supplied. Please be sure to enter all the correct details at the time of ordering, and enter as much information as possible. There is space for you to provide special delivery instructions when you place your order, and we encourage you to use it. If we are sent to an incorrect address, additional charges may apply.


Providing Correct Contact Information
Please ensure that you provide a valid phone number and email address when placing your order. This will allow us to contact you should there be any questions or concerns. Please read our privacy statement if you have any concerns regarding your privacy.