Delivery Information

 
We offer free delivery to most Auckland and Franklin areas. Delivery surcharges apply for a few outer and rural areas - these are advised when you enter the address.

Our guaranteed delivery times:
  • Residential addresses - by 7pm
  • Hospital addresses - by 7pm
  • Work addresses - by 5pm
  • School addresses - by 3pm
  • Outer area addresses - late PM delivery (no guaranteed times)
If you have a specific time requirement, provided we receive your order the day before, we can book this in with the courier.  We will contact you by email if this is not possible.  Feel free to contact us if you have any queries.

Cut-off times for guaranteed same day delivery:
  • By 1pm weekdays for residential deliveries
  • By 10am Saturday
Exceptions:
  • To reach a school address by 3pm, we must receive your order by 9.30am that day
  • To reach an outer area school or work within open hours, you must order by 12 the day before
Our couriers do their very best to deliver by the stated times, however from time to time, Auckland traffic issues can cause delays. In this instance, we will notify you by text message and may ask you for a backup residential address. 

Floral couriers only call once, do not phone or text & do not require a signature and if no one is home, your gift will be left at the front door or in a safe place at the address unless otherwise requested in the special delivery instructions when you place your order. 
 

Delivery FAQs

 

What if I have to get something there by a specific time?

If you have a special timing request, please let us know at the time of ordering and we'll let you know what's possible.  If you want to confirm in advance of ordering, just email/text us on (021) 527 310 for a quick answer.

 

What happens if no one is home?

  • Our couriers only make one attempt at delivery.
  • If the recipient is not home, they will leave your gift at the front door or in a safe, cool place and leave a card in the letterbox advising where and when it was left.
  • Occasionally your gift may be left with a neighbour if they are prepared to accept the flowers or there are security gates at the given address and the courier is comfortable leaving them there. If this happens, a card will either be left under the door or in the letterbox advising that this has been done.
  • With gated properties, should the couriers not be able to gain access, the phone number you provide goes unanswered and there are no neighbours willing to accept/hold the flowers, they will be left at the gate. Should the courier not feel that it is safe to leave the flowers at the gate, a re-delivery fee of $15 will apply.

 

What happens when a delivery goes to a work address?

Our couriers only make one attempt at delivery.  If the Recipient is not able to receive them personally, they will be left in the care of the Receptionist or colleague who accepts them.  We are not able to guarantee personal delivery as business locations do not allow couriers throughout premises in most instances.

 

What happens if the delivery fails?

If it eventuates that the delivery address you have given us is incorrect or no longer applies, a $15 re-delivery fee will be payable prior to your flowers being redirected. This will also apply if the couriers cannot gain access to a property due to security gates or inaccessable apartments.

 

Who does your deliveries?

We use 3 different specialist flower couriers to service Auckland and Franklin areas.  Currently, they do not offer track-and-trace services, but if you have an urgent query about the location of your delivery, get in touch and we can contact them for an ETA.

 

Can your delivery man sing them happy birthday?

Unfortunately, our couriers are so focused on getting everyones flowers there as early as possible, we're not able to ask them to do anything other than that.  Although, many have tried!

 

 

Please contact us if you have any queries.