Delivery Information

We offer free delivery to most Auckland, Pukekohe and Franklin areas. We use specialist floral couriers who collect from our Drury workroom four times daily.  Delivery surcharges apply for some outer and rural areas - these are applied when you enter the delivery suburb in the online ordering system. Please be sure to select the correct suburb when you place your order.

⚠️ Couriers can not deliver to public hospitals (Auckland, North Shore, Waitakere or Middlemore), due to the current Covid alert level restrictions.

✅  If received by the 2pm cut-off time, our guaranteed delivery time to residential addresses is by 7pm
  • Work addresses - orders must be placed by 10am to guarantee delivery by 5pm
  • Timed deliveries and school addresses must be received by 2pm the day before and we will contact you to confirm it is possible to proceed.

From time to time we have to close the delivery date earlier than these times as we are at capacity. Please choose the next available date in the calendar, but feel free to put "Today if possible" and we can try our best.

⏱ Urgent/timed deliveries

Let us know what you need in the special instructions field of your order and we will confirm ASAP if there are any issues achieving this. Alternatively, you can text or call us on (0800) RED ROSE or text (027) 777 2302 before ordering to confirm. Please note we are unable to offer timed deliveries for Mother's Day

How We Deliver

  • We use several different specialist floral couriers to cover the wider Auckland area
  • Floral couriers only visit the address once only
  • All deliveries are made contactless. They will knock and attempt to ensure the residents are aware a delivery has been made
  • If no one is home, your gift will be left at the front door, or in a safe place at the address (unless otherwise specified)
  • Couriers do not phone or text prior to calling and do not require a signature to accept
  • Track & trace is not available in the floral courier industry at present, although we would like to offer that one day!

Delivery FAQs

 

What if I have to get something there by a specific time?

If you have a special timing request, please let us know at the time of ordering and we'll let you know what's possible and if there is any additional delivery charges.  If you want to confirm in advance of ordering, just email/text us on (027) 777 2302 for a quick answer.

 

What happens if no one is home?

  • Our couriers only make one attempt at delivery.
  • If the recipient is not home, they will leave your gift at the front door or in a safe, cool place and leave a card in the letterbox advising where and when it was left.
  • Occasionally your gift may be left with a neighbour if they are prepared to accept the flowers or there are security gates at the given address and the courier is comfortable leaving them there. If this happens, a card will either be left under the door or in the letterbox advising that this has been done.
  • With gated properties, should the couriers not be able to gain access, the phone number you provide goes unanswered and there are no neighbours willing to accept/hold the flowers, they will be left at the gate. Should the courier not feel that it is safe to leave the flowers at the gate, a re-delivery fee of $15 will apply.

 

What happens when a delivery goes to a work address?

Our couriers only make one attempt at delivery.  If the Recipient is not able to receive them personally, they will be left in the care of the Receptionist or colleague who accepts them.  We are not able to guarantee personal delivery as business locations do not allow couriers throughout premises in most instances.

 

How can I know when it is going to get there?

Our couriers delivery windows are relatively predictable and standard delivery windows are detailed here. Before you order, be specific about when you need it to be there and once the couriers have it onboard and their run is solidified, they can provide us with an ETA (just text us on (027) 777 2302 or reply to your order email).

 

What happens if the delivery fails?

If it eventuates that the delivery address you have given us is incorrect or no longer applies, a $15 re-delivery fee will be payable prior to your flowers being redirected. This will also apply if the couriers cannot gain access to a property due to security gates or inaccessible apartments. 

 

The flowers have to go to a new address. When will they get there?

If the new address is within that driver's coverage region, it will go the same day. However, if the new address is in an area that the driver does not cover, it may only be able to be delivered the following day. We will keep you updated on what's possible.

 

Who does your deliveries?

We use 2 different specialist flower couriers to service Auckland and Franklin areas.  Currently, they do not offer track-and-trace services, but if you have an urgent query about the location of your delivery, get in touch and we can contact them for an ETA.

 

Can your delivery man sing them happy birthday?

Unfortunately, our couriers are so focused on getting everyone's flowers there as early as possible, we're not able to ask them to do anything other than that.  Although, many have tried!

 

 

Please contact us if you have any queries.