Have a question which is not answered by these FAQ's? Then contact us
Q. What is the difference between a posy and a bouquet?
A. A posy (sometimes known as a "Tussy Mussy") is shorter stemmed and more compact, whereas a bouquet is longer stemmed and more loose in construction. Therefore, a bouquet is generally larger than a posy.
Q. What if I want flowers that are not pictured on your site?
A. We are in constant contact with local growers and are always happy to source special flowers for you. The more notice given of a special order the easier it will be for us to find unusual/special flowers. Contact us to arrange for a quote of your special request.
Q. Will it be exactly like the picture on the website?
A. If you choose to order the same value as the “as pictured” we will do our best to make the flowers as close to the picture as possible. However, due to seasonal variation of flowers, sometimes we may need to substitute with a similar style of flower if the pictured is not available. If you choose to spend a smaller value bouquet than the picture, we will create a gift in similar style using the value you have spent. If lillies and roses are used in the arrangement or bouquet that you choose, they will be sent out in tight bloom wherever possible.
Q. Flowers are pretty cheap at the Warehouse and supermarket. Why buy flowers from Roses Are Red?
A. In short, you get what you pay for. We buy premium flowers from the flower markets that come with our 5 day full replacement guarantee. This is often not the case when you purchase budget flowers from other places.
Q. What does “from” and “as pictured” prices mean?
A. The “as pictured” price is the cost to create a gift exactly like the picture. The “from” price is the cost to create something in a similar style; but obviously the more you reduce the value from the “as pictured” the more petite and less flowers it will have in it.
Q. What does "bright" mix and "pastel" mix mean?
A. "Bright" mix includes bright and bold colours including red, yellow and orange. A "pastel" mix includes soft and pale tones in light pink, cream and white. If you are after a specific mix of colours, please let us know when you place you order.
Q. Do you wrap your flowers before sending out?
A. All of our website products in Auckland, unless specified, are delivered as you see them on the website, as we use a very careful courier company who was created specifically for transporting our flowers and plants. We find that the presentation cellophane and ribbons often cause damage to the plant when wrapping them (their tendrils don’t often want to conform) and are more often than not thrown away immediately, meaning more waste for the environment. We trust that it will get there in perfect condition, but if this does not happen, please let us know asap after delivery.
Q. Where can I find out more about deliveries?
A. All of our delivery info is contained within our delivery page here.
Q. Can you do rural deliveries?
A. We can deliver rural deliveries in Auckland, but it costs a slight surcharge to get it there. We no longer do rural deliveries outside of Auckland, due to the time delays and damage encountered when we did do them.
Q. How reliable is delivery?
A. We guarantee quoted delivery times. In the event that your order is late after we have confirmed a specific delivery time, please contact us.
Q. If there is no one home when you try and deliver, what do you do?
A. As we use commercial couriers, they only make one attempt at delivery. If the recipient is not home, they will leave your gift in a safe, cool place and leave a card in the letterbox advising where and when it was left. Occasionally your gift may be left with a neighbour if they are prepared to accept the flowers and the courier is comfortable leaving them with them. If this happens, a card will either be left under the door or in the letterbox advising that this has been done. Please ensure that you give us full delivery instructions and phone numbers to avoid potential problems.
Q. What happens if I pay the wrong delivery fee?
A. We provide a list with all New Zealand delivery destinations on our delivery page so please ensure you check this before ordering. If you pay the wrong delivery price, we will send you an email to let you know the additional amount which needs to be paid before we can dispatch your gift. This will direct you to the online payment area for additional delivery fees found on our site here.
Q. Can I pay by Internet banking?
A. Yes you can. Simply choose internet banking as your payment method at the checkout and you will be provided with our bank account details to make payment to. Ensure you send us the confirmation from your bank that you have made payment as we can not dispatch without either receiving that or the payment itself.
Q. If I am ordering from overseas, how much will my local account be billed?
A. All the prices on our website are in New Zealand dollars. You can check the conversation rate to your local currency using the currency exchange website XE.com.
Q. I’ve lost my password; where can I get a new one?
A. Use the forgot my password page to recover your password.
Q. What happens if the flowers delivered are unsatisfactory?
A. We have a complete customer charter here at RosesAreRed.co.nz. If for any reason you are not completely satisfied with your order, let us know within 24hrs and we will be happy to replace your flowers or give you a full refund. It is important that you notify us immediately so that we are able to assess the condition of the flowers before they start to deteriorate due to new conditions. Please note that we are unable to accept liability where the wrong delivery address has been given due to customer error.
Q. Can I send an anonymous gift or do you reveal senders details?
A. When you send a delivery through RosesAreRed.co.nz, the only details on the gift card is the Recipients address and the card message you choose to put on the gift, therefore if you choose to make the gift anonymous it will be. Even if the Recipient phones us to find out who the sender of the gift is, we will not reveal this as we are bound by the Privacy Act to keep all customers information confidential.
Q. If I want to send a message along with my order - how does it all work?
A. Simply let us know when you make your order and we will be happy to include a special message from you to the recipient of your order. We provide a standard Roses Are Red gift card with every delivery. If you order a special gift card, this message gets written in that card.
Q. What is an E-Guarantee?
A. An "E-Guarantee" is a digital photo of the actual bouquet or gift sent out on your order, which is emailed to you once the gift has been dispatched. This guarantees that your gift is as you have ordered and meets our high standards. E-Guarantees are sent on all online orders, unless you have specified otherwise, or in the instance that the gift is being delivered to you personally. If a photo has not arrived on your order, please check your inbox, spam box and if it is still not locatable, let us know.
Have a question which is not answered by these FAQ's? Then contact us.