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We have a complete customer charter here at RosesareRed.co.nz. If for any reason you are not completely satisfied with your order, let us know within 24hrs and we will be happy to replace your flowers or give you a full refund. It is important that you notify us immediately so that we are able to assess the condition of the flowers before they start to deteriorate due to new conditions. Please note that we are unable to accept liability where the wrong delivery address has been given due to customer error.
We guarantee quoted delivery times. In the event that your order is more than ½ a day late after we have confirmed a specific delivery time we will refund your delivery charge to you and deliver your order for free.
Out of stock
We try our best to have all items in stock at all times. However, in the unlikely event an item is out of stock, we will substitute something of equal or greater value, in as close a style as possible.
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