|
-
Delivery to most Auckland areas is now FREE - Order online by 12pm Mon-Fri for same day delivery, or by 10.30am on Saturday.
-
Delivery to most Local areas is now FREE also - Order online by 4pm Mon-Fri for same day delivery, or by 10.30am on Saturday.
* Ensure you check your specific area in our delivery guide.
* Free delivery does not apply on Extras items sent by themselves (more info here)
* Delivery in Auckland costs $15 when ordering over the phone.
-
On our free Auckland and Local delivery service, we guarantee delivery to a school by 3pm, work addresses by 5pm and residential addresses by 7pm.
We require orders for schools by 9.30am as to achieve delivery by 3pm, they must go on our first courier run.
If it arrives outside these hours but on the same day, you qualify for a $10 refund on your order. Floral couriers do not ask for a signature.
Deliveries to hospitals are left with hospital staff
at reception of the Ward the patient is in as commercial couriers cannot just go to rooms.
For deliveries outside of Auckland which go overnight, we can not give any indication of delivery time except business by 5 and residential by 7.
Chargeable delivery areas
Check your specific area in our delivery guide.
-
Auckland Outer/Rural areas on a same day basis and incur a delivery surcharge of $10 - Order by 12pm that day (weekdays only). Delivery must be for PM only as it is delivered off the last run.
Choose option "$10 delivery surcharge" when you are on the cart page
-
North Island areas are sent on a next day basis, for an additional $20 delivery surcharge - Order by 3pm the day before.
Choose option "$20 delivery surcharge" when you are on the cart page
-
South Island - we no longer deliver to the South Island.
-
You can pick up your order from our store - remember to let us know when you would like to be ready! Choose option "Store Pick Up" when you are on the cart page.
-
Rural deliveries - we do not do them outside of Auckland, as we can not guarantee the state of the gift once it arrives.
-
We do not do deliveries on Sunday except for Mothers Day Sunday
-
Cut off time for Saturday deliveries is 10.30am that day
When will it get there
-
Use our delivery guide to see what suburbs we deliver to, what days we deliver on and the delivery cost. Hit Ctrl + F and type the suburb you are looking for to quickly locate the suburb or town you are looking for in your browser.
-
When you are ordering, you will be prompted to give the delivery details. Please choose a date within the days we can deliver (specified in delivery guide). There are no deliveries made on Sunday in NZ, except for Mothers Day.
-
Deliveries in Auckland are made by the following guaranteed times:
- At home - delivery hours 9am - 7pm
- At work - delivery hours 9am - 5pm
- In hospital - delivery hours 9am - 7pm
- At school - delivery hours 9am - 3pm
Please choose the relevant option for your Recipient when ordering. If you have a specific time when something must be delivered by, please let us know in the special instructions and we will do our best to deliver it by then.
-
We do not offer an urgent or guaranteed timed delivery service and please note, the first courier run leaves us at 9.30am on weekdays and 12pm on weekends, so delivery before those times to any area are not possible.
-
For all deliveries out of Auckland which go overnight, we cannot give any indication or guarantee of delivery time apart from business by 5 and residential by 7. Orders are sent by road or airfreight overnight and then we rely on delivery couriers in the town of destination to deliver during the day.
-
If you request a particular time for delivery, we always notify the couriers but we cannot guarantee that it will happen due to volumes.
What happens if no one is home?
Our couriers only make one attempt at delivery. If the recipient is not home, they will leave your gift in a safe, cool place and leave a card in the letterbox advising where and when it was left. Occasionally your gift may be left with a neighbour if they are prepared to accept the flowers and the courier is comfortable leaving them with them. If this happens, a card will either be left under the door or in the letterbox advising that this has been done. Please ensure that you give us full delivery instructions and phone numbers to avoid potential problems. Note: We do not accept deliveries for apartment addresses without a contact number, as we have found often people are out and there is nowhere safe to leave it.
Rural deliveries
Due to the time it takes to deliver flowers to rural addresses, we no longer send flowers to NZ rural deliveries (we still do rural deliveries in Auckland though). You can choose to send a plant or gift basket/box gift, however, delivery date can not be guaranteed due to the unreliability of rural couriers. We trust that customers are providing us with full and correct address details - however Roses Are Red accepts no responsibility for damages or delays if you position an address to be non-rural, when it is. If you have any queries whether your delivery is rural, please either consult GoogleMaps or contact us and we can check our courier schedule.
Extras Delivery
Extras (including Champagne and Wine) are just that; an extra to your floral gift from our store - something that makes your gift extra special. Our free delivery applies to floral gifts and its' extras in Auckland. We do not deliver for free if you choose to send an extra by itself to an Auckland address. If this is something you would like to do, this is all good but you must choose "Auckland Extras only delivery $15" at the checkout. If you order an extras item alone without adding the delivery charge, we will email you straight back asking you to pay the delivery fee and your order will not be delivered until you do. Thank you for your understanding!
Other delivery notes
-
If you choose the wrong delivery fee, we will email you back straight away with a link to the site to pay the additional funds. We will not dispatch the order until you have paid the additional funds. If you do not know what delivery method to choose, please contact us,
-
Ensure you check the days of the week and cut off time for your delivery in the table above - If you order too late or choose a delivery date which we can not send on, we will email you straight back to confirm the next available delivery date. In the event of multiple deliveries to one address, the delivery cost will be quoted according to size of package and location
-
In the event of multiple deliveries to one address, the delivery cost will be quoted according to size of package and location.
 
|
|
