What's an E-Guarantee? It's your personal assurance of quality - it's your photo proof
We confirm every online order is what you wanted it to be,
by emailing you a digital photo of your exact gift.
From the Springwise.com writeup on our unique service:
"One of the keys to e-commerce success is to ensure that customers know exactly what they're ordering. That has been an elusive goal for florists, thanks to fluctuations in flowers' appearance and availability; the result is that customers must typically take it on faith that they'll get something similar to what they saw online. In an effort to bring new transparency to the process, New Zealand florist Roses Are Red emails their customers a digital photo of the very bouquet they ordered, so the purchaser can see exactly what was delivered. The Auckland-based company delivers flowers, plants and gifts throughout New Zealand, with a full 99 percent of deliveries dispatched directly from its offices. If a customer isn't satisfied with what they see in the photograph, Roses Are Red offers a full replacement guarantee. Roses Are Red has been offering this digital photo service since they went online back in 2001, but few other florists have followed their lead."
In addition to emailing a photo directly to our customer, we upload all our E-Guarantee pictures into our Facebook galleries. This means, at any time you can view the all work which has been sent out on orders from our shop! Please note: sometimes the E-Guarantee Photo proof may look slightly different to the picture, as we send our products out with tight blooms. Don't worry though, it just means your Recipient gets the longest vase life from their gift - not us!
Some of the many comments we've received on our E-Guarantee service:
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"Thank you that is beautiful. Makes it so special to be able to see what Mum is to receive."
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"Thank you Jane – everything about making this purchase has been great! The website was easy to use and this email with the photo of my flowers makes it an even better experience. I will definitely be using your services again in the future."
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"Very impressed with the e-guarantee picture service. I have never come across this before - what a great idea. I have also been impressed with the level of personal responsiveness and your reasonable prices"
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"What a great idea sending a photo...often you don't know what the flowers look like - and they look lovely!"
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"The picture is a brilliant idea and I would definitely order through Rosesarered again. I will add you into my Favourites."
Think we rock? Why not become a Fan on Facebook now here.
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